If we could, we would give them 0 stars!
Guest’s guests. The Security Deposit will be forfeited if there is damage to the property or its
owner's authority to charge Guest’s credit card for violation of any Rental Agreement Policies. This
_A refundable security and damage deposit is required. If there is no damage or excessive
amount will be charged to Guest’s credit card.
theft, excessive cleaning following Guest’s departure, or smoking inside the property. Guest will be
3.) Two days into our trip Mike, the proprietor, drove his tree cutting equipment onto his second rental home property. Within 75 yards of Drover's Den at 7:30 in the morning we listened to a chain saw and a wood chipper! My husband called Mike to inform him of possible tree removal without his permission and Mike said, "I'm the one cutting down the trees I thought you said you were early risers." (Not something we wanted to listen to as an early riser!!!)
6.) When contacting Mike about the security deposit we encountered customer service like we've never experienced before. When responding to Mike's email about our security deposit he concluded with, "If we have any questions please feel free to contact us." After attempting two times by phone and one by email, Mike finally responded via email with, "What do you need?" Quickly we called him and found there was absolutely no talking with Mike. He did not let us talk. He interrupted every time we spoke. Eventually our communication escalated and boiled over into Mike hanging up on us and completing the WORST EXPERIENCE EVER with any PROPRIETOR - ANYWHERE!!!
Here is a list of poor customer relations & negative experiences:
content, including but not limited to unintentional and incidental damage, intentional damage,
notified of the cost related to any excessive cleaning or repairs within 7 days after departure and the
1.) Upon arrival, Mike took a phone picture of my driver's license (both sides) & vehicle plate.
4.) Kids found a scorpion where they slept!
cleaning, then guest will receive their deposit within 7 days of departure. Guest(s) acknowledge(s)
DO NOT RENT!!!!!! Absolutely the WORST experience!!!!!!!!! Stay away!!!!!!
5.)Proprietors KEPT the SECURITY DEPOSIT!!!! - Before leaving we cleaned the entire cabin - swept floors, wiped down countertops, washed out refrigerator & stove top, made beds as they were upon arrival. Since we did not put garbage in the correct spot, put towels in the bathtub (we hung them up), and did not take the trash out of the bathroom, according to Mike we forfeited our security deposit. (Not sure what the $50 cleaning fee we paid was for????)
includes damage to the rental property occupied by Guest(s), Guest’s family, Guest’s invitees, and
(THIS IS THE SAME OWNER AS DROVER'S DEN!)
(NOT VRBO ENDORSED!!!!)
2.) Each morning our two boys woke up with bug bites from the pull out couch they slept on!
With our past experience renting through VRBO we expected to have
From the first encounter with Mike and Sandra to the last, was miserable and has completely ruined any memory of our vacation in Tennessee. First, if you are going to say a cabin accommodates five people, then charge them for five people not charge for only four people and then charge an extra $20 for the fifth person. Second, make sure you have a copy of the rental agreement and post it. Make sure you follow it b/c you will be charge for anything not done. Such as putting trash in the barrel and putting towels in the tub. You will be charged. Not to mention scorpions in the cabins and waking up each morning to bug bites from the beds. Also, the owner was on his next property over within 100 yards cutting down trees with a chain saw at 7:30 in the morning. Not quite the quiet, relaxing vacation we had planned.
Our past experiences with VRBO has been excellent. We expected to have the same. To our disbelief the proprietors of Drover's Den gave us a rude awakening!
Red Pony Lodge is a US Lodging based in Oneida, Tennessee. Red Pony Lodge is located at 336 John J Smith Rd, Oneida, TN 37841, USA.
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